Refund policy

At LULU IN THE SKY, we want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help. Please review our Return & Refund Policy below for details on eligibility, return procedures, and refunds.

1. Return Eligibility

We accept return requests within 30 days of delivery, provided that all the following conditions are met:

Items must be unworn, unwashed, and unused.
Items must be returned in their original condition, with all original tags and packaging intact.
Items must be free from stains, odors, makeup marks, damage, or signs of wear.
Proof of purchase or a valid order number must be provided.

All returns are subject to review and approval by our Customer Support Team. Items that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

For hygiene and product-protection reasons, certain items may not be eligible for return, including:

Items marked as final sale or non-returnable.
Items that have been worn, washed, altered, or damaged after delivery.
Items missing original tags or showing signs of use.
Gift cards, where applicable.
Items returned without prior authorization.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To start a return, please email our Customer Support Team at vip@lulusintheskyus.com within 30 days of delivery.

Please include the following information:

Your order number.
The name of the item you wish to return.
The reason for the return.
Clear photos of the item, if applicable.

Our team will review your request and provide return instructions if your return is approved.

Please do not send items to our business correspondence address without receiving return authorization and the correct return instructions.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your return tracking information until your return has been received and processed.

Original shipping fees, expedited shipping charges, and other delivery-related costs are generally non-refundable unless required by applicable law or the return is due to our error.

5. Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or different from what you ordered.

Please contact us at vip@lulusintheskyus.com within 7 days of delivery and provide:

Your order number.
A brief description of the issue.
Clear photos showing the item and the problem.
Photos of the packaging, if relevant.

Our team will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.

Please do not discard or return the affected item until you receive instructions from our team.

6. Refund Processing

Once your approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Refunds will be issued to your original payment method whenever possible.
Please allow 5–10 business days after refund approval for the refund to be processed.
Your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping fees and return shipping costs are not refundable unless otherwise stated or required by applicable law.

If you have not received your refund after the expected processing period, please contact your payment provider first. You may also reach out to us for assistance.

7. Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests received within 12 hours of purchase, provided the order has not entered processing, fulfillment, or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may contact us to discuss the applicable return procedure.

8. Refused or Undeliverable Shipments

If a package is refused, returned to sender, or deemed undeliverable because of an incorrect address or failure to collect the package, any refund will be reviewed on a case-by-case basis.

Original shipping charges, return shipping fees, or other costs incurred may be deducted from the refund where permitted by applicable law.

Please ensure your shipping details are accurate and that someone can receive the package at the designated address.

9. Important Notice

Please obtain return approval before sending any merchandise back.
Returns that do not meet the eligibility requirements may be rejected.
Refunds cannot be issued for items that have not been returned when a return is required, except where applicable law provides otherwise.
This policy does not limit any consumer rights that cannot be excluded under applicable law.

We reserve the right to update this policy when necessary. Any updates will be published on this page.

10. Contact Us

If you have questions about returns, refunds, or an existing order, our Customer Support Team is happy to assist you.

LULU IN THE SKY

📧 Email: vip@lulusintheskyus.com

Business Address:
630 E 9th Ave
Apache Junction, AZ 85119
United States

Business Correspondence Only – Not a Return Address

Please contact us by email to receive return authorization and the correct return address before sending any items back.

Thank you for choosing LULU IN THE SKY. We appreciate your trust and will do our best to make your shopping experience smooth and worry-free. ✨